Shipping & Payment

Thank you for choosing Sino Knife. From this page, you can learn about our shipping info. and after-sale policy.

Sino Knife products are backed by warranties against manufacturing defects. These warranties apply to purchases made through our official website only. If there is anything you need us to help with, please contact our customer service team and we will try our best to help.


Shipping Info.
All import duties and taxes are the responsibility of the buyer. (Normally our delivery services include import duties)
Please make sure your country allows the importation of knives before purchasing.

Usually when the knives are in stock it takes 1 to 5 business days to dispatch the shipment.
All shipments are sent via DHL or USPS and will be delivered by your local postal provider.
A tracking number will be sent to you via email after your order has shipped.

When out of stock we allow pre-order for some knives and you will be notified via email when your order will be ready for shipment.

The delivery time for most international orders is between 3-5 days.
In some rare occasions could take longer (10-16 days).

Payment Info.
PayPal, after placing an order here, you need to pay the PayPal bill within 48 hours.This is out of respect of others that may be interested, thanks!


Please note:
- We cannot ship to PO Boxes. If a PO Box is entered your order will be delayed until we can contact you for a valid delivery address.

- Please make sure a valid phone number and email address are listed so that our customer service representative can reach you promptly to resolve any issues.

- Orders are processed and shipped Monday through Friday. If you place an order on the weekend, we’ll process it and ship it out to you on the following Monday/Tuesday.

-Orders can take 1-2 business days to process.

- Any orders received after 8:00 pm Pacific Time will be processed the following business day, if possible.

Here are the situations that may cause disputes:

1. Item not received

Delivery on the way
- Parcel seized by customs: It is the buyer's duty to do customs clearance. Therefore, you should contact the customs office to take your parcel once it has been seized.

- Status of shipment stagnated for a long time: If the status of the parcel stagnated for a long time, we advise you to contact your local post office to check it for you. At the same time, we will ask our shipping agent to figure out what happened to your parcel. You can keep in touch with us until the parcel is delivered successfully.

Unsuccessful delivery
- If the parcel is delivered unsuccessfully because of the wrong address offered by the buyer. We are not responsible for any loss caused.

- If the parcel is sent to the wrong address or lost by the shipping company, please contact our customer service team, we’ll help deal with the problem.


2. Quality Problem

If the product you received has any manufacturer defect, we're willing to send you a replacement product. Email us at hisinoknife@gmail.com with your Order ID and any images of the quality problem you are concerned about, and we will be pleased to assist you.

Note: Please do not return the parcel before contacting us. Please note that the outside package address is not our return address.
 

Return conditions:

  • All returned items must be unused and in original packaging.

  • All items must be in a resaleable original state.

  • Please make sure that all returned items are packaged correctly to avoid damage in the mail.
  • Please ensure that all return orders are accompanied by traceable insurance services.
  • We are not responsible for items damaged or lost during transportation.

 

If you need more information or have any questions regarding the knives we make, please send us a message.